❓ Frequently Asked Questions (FAQ)

🚚 What are the available shipping methods?

We offer two delivery options:

  • Canada Post shipping across Canada

  • In-store pickup (you will be contacted to schedule a pickup time)

💳 What payment methods do you accept?

We accept all major credit and debit cards through Stripe (Visa, Mastercard, American Express).

⏱ How long does it take to process an order?

Orders are usually processed within 1–2 business days before shipping or pickup.

📦 Can I track my order?

Yes! Once your order is shipped, you’ll receive a confirmation email with your Canada Post tracking link.

🔄 Can I cancel or change my order?

Orders can be cancelled or modified up to one day before the scheduled shipping. After that, changes cannot be made.

🏢 Where is the pickup location?

Pickup is available at our store:
1551 Michael Street unit 1 Ottawa, ON K1B3T4

📞 How can I contact customer support?

You can reach us at:
📧 support@[email protected]
📞 +1(613) 745-7158